Refund policy

100% Money Back Guarantee

If you are not satisfied with your purchase, you can request a full refund within 14 days of receiving your product.

Our Guarantee:

  • To be eligible for a refund, the product must be in its original condition and packaging.
  • The refund will be processed once the product has been returned and inspected.

How to Request a Refund:

  1. Send an email to info@robertsdesigns.com.au within 14 days of receiving your product.
  2. Include your order number, details about the product, and the reason for your return.
  3. Our customer support team will respond with instructions on how to return the product.

Important Notes:

  • The refund process may take up to 14 business days from the date we receive the returned product.
  • Shipping costs for returning the product are the responsibility of the customer unless the product is defective or an error was made on our part.

Refund & Returns Policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it – unused, unopened, and in its original packaging.
  • You must provide a receipt or proof of purchase indicating it was from the Guardia website.

To start a return, contact us at info@robertsdesigns.com.au. Please note that returns must be sent to:

73 Boundary Road, Carrum Downs, Victoria 3201, Australia

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Returns are accepted only within Australia.

For any return-related inquiries, please contact info@robertsdesigns.com.au.

Accepted Returns

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue and work to resolve it as quickly as possible.

Certain types of items cannot be returned, such as hazardous materials or flammable liquids. Additionally, we do not accept returns on sale or clearance items. If you are unsure about the return eligibility of your item, please contact us before initiating a return.

Exchanges

The fastest way to get a replacement is to return the item you have. Once the return is accepted, you may place a new order for the item you want.

Refunds

  • Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
  • If approved, you will be automatically refunded to your original payment method within 10 business days.
  • If the goods were not defective, the refund amount will be the purchase price minus the cost of return shipping.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 30 business days have passed since your refund was approved and you have not received it, please contact info@robertsdesigns.com.au.

Guardia is committed to customer satisfaction and ensuring a hassle-free return and refund process. If you have any questions about our 100% Money Back Guarantee, Refund & Returns Policy, feel free to reach out to our support team.